Privacy Policy

A legal disclaimer

Last Updated: 24th February 2025

At Peppersautoparts Ltd Ta Pepperfields ("we", "our", "us"), we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website pepperfields.co.uk ("the Site").

By accessing and using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please do not use the Site.

1. Information We Collect

When you use our Site or purchase any of our packages or services, we may collect the following types of personal information:

Personal Details: Your name, address, contact number, and email address.
Payment Information: Bank details that you provide for processing payments via bank transfer.
Usage Data: Information on how you interact with our Site, such as browsing activity and service selections.
Communications: Any information you provide when contacting us, such as customer support inquiries or feedback.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Process Transactions: We use your information, such as your name, address, and payment details, to complete transactions and provide the services you request.
To Provide Services: We use your personal details to deliver the services and packages you select (e.g., transport collection, storage, tyre disposal).
To Communicate with You: We may contact you to confirm order details, provide customer support, respond to inquiries, or notify you of changes to our services.
To Improve Our Site and Services: Usage data helps us improve the functionality and user experience of our Site.
To Comply with Legal Obligations: We may use your information to meet legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and other industry-standard security protocols.

However, please note that no method of data transmission over the internet is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your personal information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us process payments, fulfil orders, and provide customer support.
Legal Compliance: We may disclose your personal information if required to do so by law, regulation, legal process, or government request.

5. Cookies and Tracking Technologies

Currently, our website does not use cookies or other tracking technologies. Should this change in the future, we will update this Privacy Policy to reflect how cookies or other tracking technologies are used and what information is collected.

6. Your Data Protection Rights

Under UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have several rights regarding your personal data, including:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal information, subject to certain legal conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.
Right to Object: You can object to the processing of your personal information, particularly where we are processing it on the basis of legitimate interests.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format, for transmission to another controller.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Third-Party Websites

Our Site may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated Privacy Policy on this page with the revised date. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us:

Peppersautoparts Ltd Ta Pepperfields
Address: Pepperfields, Sheriff Hutton Road, Strensall, York, YO32 5TL
Email: info@pepperfields.co.uk
Phone: 01904 858567

Disclaimer: This Privacy Policy is intended to serve as a general template. If your business operates in specific regions or if you collect additional types of data, we recommend that you consult with a legal professional to ensure full compliance with UK and EU laws, including the GDPR.

This version is updated for the UK context, ensuring compliance with UK data protection laws and GDPR standards.